How do I contact you?
I am the owner and cleaner so I try to answer all phone calls, texts and emails received between 7:00 a.m. and 4:30 p.m., but you will have to leave a message if I am in a home as it is unprofessional for me to be on the phone. Please call right back or text if it is very important that you get in touch with me. If you leave a voicemail or send an email outside these hours, I will respond the following business day. Please feel free to leave a note for me at your time of service. You may include comments, needs, likes, dislikes, etc. I am here to serve you and your input is so valuable and appreciated. Emailing ([email protected]) is another way to let me know what your needs are and how I am doing.
Will I have the same Cleaner each visit?
Because this is an owner operator business, you will always have the owner in your home each time. Due to illness, vacations, holidays, etc., I may occasionally need to replace your cleaning day, but I will do everything I can to keep your cleaning day to the following day (or day before) or pick up the following week. I will always be respectful in your home. I am a non smoker and there will be no eating or drinking (other than water) in your home or office, nor will I watch TV. I do not answer the phone or door. My only purpose while in your home is to clean.
Do you have a guarantee?
I have built this business on reputation by providing my clients with the best possible service available anywhere. Still, I realize that because I am human, things might from time to time get missed. Should this happen, please call or email me within 24 hours and I will make a note to rectify this and spend extra time on my next visit at no additional charge to you.
What supplies do I need to provide?
I provide my own amazing cleaning products including cleaning agents and color coded microfiber towels. I pride myself in my state of the art cleaning practices. I use color coded microfiber technology ensuring the avoidance of cross contamination. I use top of the line cleaners, not cheap dollar store cleaners! If you have specific products you prefer, just leave them out and I will gladly use them. To avoid the transference of dirt and dander I do ask that you provide a good working vacuum. I do always have a vacuum with me. I just like to use the vacuum that is in the home.
When do the cleaners visit?
Please allow me the flexibility of scheduling your cleaning between 8:00 a.m. and 3:00 p.m. (3:00p.m. being the latest I will start to clean a home unless it is specifically requested) I try to schedule cleanings in an order that requires the least amount of drive time in an effort to maintain my prices and avoid trip fees. If you require an AM or PM clean time I will make every effort to accommodate your request, however no exact start times are guaranteed. I do try to narrow a start time within a certain hour of the day, but weather, time of year and traffic can make that change.
How do I schedule a change?
I do my best to stay on schedule. However, if a change is necessary I will let you know as soon as possible and would ask that you do the same. Please let me know as soon as possible about any scheduling changes. I require 24 hours notice for cancellations. However, if you are going out of town, rather than cancel I would like this opportunity to do some deeper cleaning projects such as scrub baseboards, clean the oven or refrigerator, organize the pantry, etc. This is your choice.
What if I do not want a room cleaned?
Please close the door to any rooms you do not wish to have cleaned and I will focus my energy elsewhere. I will not enter a room that has a closed door unless we have talked about it before your scheduled clean. On the flip side, leave doors open to rooms that are to be cleaned.
Do I need to pick up before the cleaner arrives?
The better your house is picked up, the better job I can do cleaning for you, but life happens and I will consolidate clutter if it is in a room. If there are dishes, laundry, projects etc. - this is no problem if it is part of what is scheduled. If dishes and laundry or organization jobs are not part of your clean, do your best to pick up before I come. However, everyday clutter will be picked up and stacked or put in one central area. Loose change or any money found here and there will also be put in one central area of the room it is found in. Often putting clutter in a container before my visit is helpful or if you let me know that a basket is out for me to use, I will put clutter in it for you to organize when you have time. Getting things up off the floor by putting them on beds or the couch helps, too. If you just can’t get things organized before I come, no problem, just know I will clean what we can get to. Remember to close doors to rooms you do not want cleaned if they have not been talked about before hand.
How do I pay for services?
Payment by check or cash is due in full on the day of your service and should be left on the kitchen counter. Leave any note or treats for pets in this area as well. If payment is not received a $10.00 Billing Service Charge will be added unless prior arrangements have been made. You may also mail a check if a vacation home or rental is being cleaned. Arrange for that at the time of your first walkthrough. A fee of $25.00 will be charged for each NSF check returned by the bank. I accept Venmo and PayPal at this time as well, but will add a $5.00 fee as it takes a few days to get the payment.
What happens if I cancel or change my time?
I allocate a block of time for the cleaning of your home, If you request a schedule change, I require 24 hours advanced notice to avoid a cancellation fee. If I do not receive a personal phone call, text or email within 24 hours of your cleaning time, or I am locked out you may be charged up to the full amount due for your scheduled cleaning. The best way to assure this does not happen is to have a key kept somewhere discreet or in a lockbox near your home. Your time slot is yours, it is reserved for just you, if you cancel last minute it cannot be filled! We are all human though, I do understand how life happens and things change. Just call or text and chat with me. I'm easy to work with!
How do you handle my security system?
If your home is equipped with a security system, please ensure that it is in the “off” position or you can give me the code and proper directions for use. If the code should change, please let me know so you do not incur a lock-out fee. You can provide me with your security code or word that will help me to not lose time by having the police show up! If you want to leave a hide-a-key out, please make sure it is safe or in a lock box and be sure it is out on the day of the clean. I store client keys that are given to me in a safe when they are not in use with a number code on them, not a name or address.
What happens if something is broken?
If you have something that is priceless and/or irreplaceable, please put it away or ask me to skip it. It is very, very rare, but occasionally something gets broken. I have an excellent track record, but in the event something happens, I will leave you a note alongside the broken/damaged item. If you would like me to replace it, I will do my best, but this is not always possible. Per my replacement policy, I will pay replacement costs of $100 per item/per incident. Please inform me at your initial cleaning of items in your home that I should avoid and/or are in ill-repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
What are your holidays?
I work Monday through Friday with exception of Thanksgiving and the day after, Christmas Eve, Christmas, New Years Day, 4th of July, Labor Day and Memorial Day. Please check your calendar in advance and let me know if I need to reschedule to help you out around these holidays.
Have a Question not listed here?
Contact Me and I will be happy to answer it for you!
I am the owner and cleaner so I try to answer all phone calls, texts and emails received between 7:00 a.m. and 4:30 p.m., but you will have to leave a message if I am in a home as it is unprofessional for me to be on the phone. Please call right back or text if it is very important that you get in touch with me. If you leave a voicemail or send an email outside these hours, I will respond the following business day. Please feel free to leave a note for me at your time of service. You may include comments, needs, likes, dislikes, etc. I am here to serve you and your input is so valuable and appreciated. Emailing ([email protected]) is another way to let me know what your needs are and how I am doing.
Will I have the same Cleaner each visit?
Because this is an owner operator business, you will always have the owner in your home each time. Due to illness, vacations, holidays, etc., I may occasionally need to replace your cleaning day, but I will do everything I can to keep your cleaning day to the following day (or day before) or pick up the following week. I will always be respectful in your home. I am a non smoker and there will be no eating or drinking (other than water) in your home or office, nor will I watch TV. I do not answer the phone or door. My only purpose while in your home is to clean.
Do you have a guarantee?
I have built this business on reputation by providing my clients with the best possible service available anywhere. Still, I realize that because I am human, things might from time to time get missed. Should this happen, please call or email me within 24 hours and I will make a note to rectify this and spend extra time on my next visit at no additional charge to you.
What supplies do I need to provide?
I provide my own amazing cleaning products including cleaning agents and color coded microfiber towels. I pride myself in my state of the art cleaning practices. I use color coded microfiber technology ensuring the avoidance of cross contamination. I use top of the line cleaners, not cheap dollar store cleaners! If you have specific products you prefer, just leave them out and I will gladly use them. To avoid the transference of dirt and dander I do ask that you provide a good working vacuum. I do always have a vacuum with me. I just like to use the vacuum that is in the home.
When do the cleaners visit?
Please allow me the flexibility of scheduling your cleaning between 8:00 a.m. and 3:00 p.m. (3:00p.m. being the latest I will start to clean a home unless it is specifically requested) I try to schedule cleanings in an order that requires the least amount of drive time in an effort to maintain my prices and avoid trip fees. If you require an AM or PM clean time I will make every effort to accommodate your request, however no exact start times are guaranteed. I do try to narrow a start time within a certain hour of the day, but weather, time of year and traffic can make that change.
How do I schedule a change?
I do my best to stay on schedule. However, if a change is necessary I will let you know as soon as possible and would ask that you do the same. Please let me know as soon as possible about any scheduling changes. I require 24 hours notice for cancellations. However, if you are going out of town, rather than cancel I would like this opportunity to do some deeper cleaning projects such as scrub baseboards, clean the oven or refrigerator, organize the pantry, etc. This is your choice.
What if I do not want a room cleaned?
Please close the door to any rooms you do not wish to have cleaned and I will focus my energy elsewhere. I will not enter a room that has a closed door unless we have talked about it before your scheduled clean. On the flip side, leave doors open to rooms that are to be cleaned.
Do I need to pick up before the cleaner arrives?
The better your house is picked up, the better job I can do cleaning for you, but life happens and I will consolidate clutter if it is in a room. If there are dishes, laundry, projects etc. - this is no problem if it is part of what is scheduled. If dishes and laundry or organization jobs are not part of your clean, do your best to pick up before I come. However, everyday clutter will be picked up and stacked or put in one central area. Loose change or any money found here and there will also be put in one central area of the room it is found in. Often putting clutter in a container before my visit is helpful or if you let me know that a basket is out for me to use, I will put clutter in it for you to organize when you have time. Getting things up off the floor by putting them on beds or the couch helps, too. If you just can’t get things organized before I come, no problem, just know I will clean what we can get to. Remember to close doors to rooms you do not want cleaned if they have not been talked about before hand.
How do I pay for services?
Payment by check or cash is due in full on the day of your service and should be left on the kitchen counter. Leave any note or treats for pets in this area as well. If payment is not received a $10.00 Billing Service Charge will be added unless prior arrangements have been made. You may also mail a check if a vacation home or rental is being cleaned. Arrange for that at the time of your first walkthrough. A fee of $25.00 will be charged for each NSF check returned by the bank. I accept Venmo and PayPal at this time as well, but will add a $5.00 fee as it takes a few days to get the payment.
What happens if I cancel or change my time?
I allocate a block of time for the cleaning of your home, If you request a schedule change, I require 24 hours advanced notice to avoid a cancellation fee. If I do not receive a personal phone call, text or email within 24 hours of your cleaning time, or I am locked out you may be charged up to the full amount due for your scheduled cleaning. The best way to assure this does not happen is to have a key kept somewhere discreet or in a lockbox near your home. Your time slot is yours, it is reserved for just you, if you cancel last minute it cannot be filled! We are all human though, I do understand how life happens and things change. Just call or text and chat with me. I'm easy to work with!
How do you handle my security system?
If your home is equipped with a security system, please ensure that it is in the “off” position or you can give me the code and proper directions for use. If the code should change, please let me know so you do not incur a lock-out fee. You can provide me with your security code or word that will help me to not lose time by having the police show up! If you want to leave a hide-a-key out, please make sure it is safe or in a lock box and be sure it is out on the day of the clean. I store client keys that are given to me in a safe when they are not in use with a number code on them, not a name or address.
What happens if something is broken?
If you have something that is priceless and/or irreplaceable, please put it away or ask me to skip it. It is very, very rare, but occasionally something gets broken. I have an excellent track record, but in the event something happens, I will leave you a note alongside the broken/damaged item. If you would like me to replace it, I will do my best, but this is not always possible. Per my replacement policy, I will pay replacement costs of $100 per item/per incident. Please inform me at your initial cleaning of items in your home that I should avoid and/or are in ill-repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
What are your holidays?
I work Monday through Friday with exception of Thanksgiving and the day after, Christmas Eve, Christmas, New Years Day, 4th of July, Labor Day and Memorial Day. Please check your calendar in advance and let me know if I need to reschedule to help you out around these holidays.
Have a Question not listed here?
Contact Me and I will be happy to answer it for you!